SAML Error: "You could not be logged into AgilQuest Forum....."

Issue: User is getting this error when accessing Forum via SAML

Possible reasons:

The user's credential in Forum has a misspelling or the "case" does not match what is in the iDP.

• Check the user's SAML credentials by going to the user's record in Forum > Credentials and make sure it matches what is expected by your iDP.

The user could be clicking on a bookmarked URL or favorite that is not properly configured to your Forum SAML URL. 

• Provide the full URL to the user and have them try that, instead of the bookmarked URL. Then save the correct URL for future use.